Effective Date: June 12, 2025

Welcome to Paridhan Vishal Rathore Designs (“we,” “us,” or “our”), accessible at https://vishalrathore.com. These Terms and Conditions (“Terms”) govern your use of our website, purchases of our products, and interactions with our services, including online and in-store transactions at our locations in Jodhpur, Pushkar, Udaipur, and Jaipur. By accessing or using our website or services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. General Provisions

1.1 Applicability

These Terms apply to all users of https://vishalrathore.com, including visitors, customers, and anyone interacting with our services online or offline. They govern the purchase of products such as sherwanis, bandhgalas, Jodhpuri suits, kurtas, mojaris, and accessories, as well as the use of our website’s features, including browsing, ordering, and customer support.

1.2 Eligibility

To use our website or make a purchase, you must:

  • Be at least 18 years old or have the consent of a legal guardian.
  • Provide accurate and complete information during account creation or checkout.
  • Comply with all applicable laws in India and your jurisdiction.

1.3 Amendments

We may update these Terms to reflect changes in our practices, legal requirements, or business operations. Updates will be posted on our website with a revised Effective Date. Continued use of our website or services after such changes constitutes acceptance of the updated Terms.

2. Use of the Website

2.1 Permitted Use

You may use our website to:

  • Browse and purchase our products.
  • Access information about our brand, collections, and services.
  • Contact us for support or inquiries.

2.2 Prohibited Activities

You agree not to:

  • Use the website for unlawful purposes or in violation of these Terms.
  • Attempt to gain unauthorized access to our systems, servers, or databases.
  • Copy, reproduce, or distribute website content (e.g., images, product descriptions) without prior written consent.
  • Use automated tools (e.g., bots, scrapers) to extract data or disrupt website functionality.
  • Engage in fraudulent activities, such as using stolen payment methods.

2.3 Intellectual Property

All content on our website, including designs, images, logos, text, and product descriptions, is owned by or licensed to Paridhan Vishal Rathore Designs and protected by intellectual property laws. You may not reproduce, modify, or distribute our content without express permission, except for personal, non-commercial use (e.g., sharing product links).

3. Ordering and Payment

3.1 Product Orders

  • Product Descriptions: We strive to ensure product descriptions, images, and prices are accurate. However, minor variations (e.g., color due to lighting or screen settings) may occur, especially for handcrafted items reflecting Rajasthani heritage.
  • Pricing: All prices are in Indian Rupees (INR) and include applicable taxes (e.g., GST) unless otherwise stated. Shipping charges, if applicable, will be displayed at checkout.
  • Order Confirmation: Orders are subject to acceptance and availability. We reserve the right to refuse or cancel orders due to stock unavailability, suspected fraud, or pricing errors.
  • Custom Orders: Personalized or custom-made items (e.g., tailored sherwanis or embroidered mojaris) are crafted based on your specifications and may not be cancelled or returned unless damaged (see Section 5).

3.2 Payment

  • We accept payments via credit/debit cards, UPI, net banking, and other methods displayed at checkout.
  • Payments are processed through secure third-party gateways (e.g., Razorpay, Paytm). We do not store your payment information beyond what is necessary for transaction processing.
  • You agree to provide accurate payment details and authorize charges for your orders.

4. Shipping and Delivery

  • Shipping: We ship to addresses within India and select international destinations, subject to our shipping policy. Delivery timelines and costs are provided at checkout.
  • Delays: We are not responsible for delays due to unforeseen circumstances (e.g., natural disasters, courier issues), though we will work to resolve them promptly.
  • Incorrect Details: You are responsible for providing accurate shipping information. Additional costs due to incorrect addresses may be borne by you.

5. Cancellation and Returns

Our cancellation and return policies are detailed separately in our Cancellation and Return Policy but are summarized here for clarity:

  • Cancellations: Orders may be cancelled within 24 hours of placement, before dispatch, by contacting us at info@vishalrathore.com or +919828883688. Custom orders are non-cancellable once production begins.
  • Returns: Returns are accepted only for damaged or defective products received, within 7 days of delivery. You must notify us with proof of damage (e.g., photos) and follow the return process. Refunds or replacements will be processed within 7-10 business days after verification.
  • Non-Returnable Items: Products that are not damaged, used, altered, or custom-made are not eligible for return.

Please refer to the full Cancellation and Return Policy on our website for detailed procedures.

6. Limitation of Liability

  • Product Use: Our products are intended for personal use. We are not liable for damages arising from improper use, alteration, or wear and tear.
  • Website Access: We strive to maintain uninterrupted access to our website but are not liable for downtime due to technical issues, maintenance, or external factors.
  • Consequential Damages: To the extent permitted by law, we are not liable for indirect, incidental, or consequential damages (e.g., loss of profits) arising from your use of our website or products.
  • Maximum Liability: Our liability for any claim related to your purchase shall not exceed the amount paid for the product in question.

7. Indemnity

You agree to indemnify and hold Paridhan Vishal Rathore Designs, its affiliates, and employees harmless from any claims, losses, or damages arising from your violation of these Terms, misuse of our website, or infringement of third-party rights.

8. Force Majeure

We are not liable for delays or failures to perform obligations due to events beyond our control, including natural disasters, strikes, government actions, or supply chain disruptions.

9. Governing Law and Dispute Resolution

  • Governing Law: These Terms are governed by the laws of India.
  • Jurisdiction: Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts in Jodhpur, Rajasthan, India.
  • Resolution: We encourage resolving disputes amicably. Please contact our Grievance Officer (see Section 10) before pursuing legal action. You may also approach the Consumer Disputes Redressal Commission as per the Consumer Protection Act, 2019.

10. Contact and Grievance Redressal

For questions, complaints, or support regarding these Terms or our services, please contact:

Paridhan Vishal Rathore Designs
Email: info@vishalrathore.com
Phone: +919828883688
Address: Swarndeep Apartment, 1-A, High Court Colony Road, Panchwati Colony, Ratanada, Jodhpur, Rajasthan – 342001, India
Website: https://vishalrathore.com

Our customer support team is available Monday to Saturday, 10:00 AM to 6:00 PM IST.

For grievances, contact our Grievance Officer:
Grievance Officer
Email: grievances@vishalrathore.com
Phone: +919828883688
Address: Swarndeep Apartment, 1-A, High Court Colony Road, Panchwati Colony, Ratanada, Jodhpur, Rajasthan – 342001, India

We will respond within 30 days, as required by the Consumer Protection Act, 2019.

11. Miscellaneous

  • Entire Agreement: These Terms, along with our Privacy Policy and Cancellation and Return Policy, constitute the entire agreement between you and Paridhan Vishal Rathore Designs.
  • Severability: If any provision of these Terms is found invalid, the remaining provisions will remain in effect.
  • No Waiver: Our failure to enforce any provision does not constitute a waiver of that provision.

Thank you for choosing Paridhan Vishal Rathore Designs. We are dedicated to celebrating Rajasthani heritage through our craftsmanship and ensuring a seamless experience for our customers.