Effective Date: June 12, 2025

At Paridhan Vishal Rathore Designs (“we,” “us,” or “our”), accessible at https://vishalrathore.com, we are dedicated to delivering our high-quality Rajasthani heritage clothing and accessories to you with care and efficiency. This Shipping and Delivery Policy outlines the process, timelines, and conditions for shipping and delivering products purchased through our website. We aim to ensure a seamless experience in compliance with the Consumer Protection Act, 2019 of India.

1. General Information

1.1 Shipping Partners

We partner with trusted logistics providers, DTDC and Shiprocket, to ensure reliable and timely delivery of your orders. The choice of shipping partner may depend on your location, order size, or operational requirements.

1.2 Order Processing

  • Orders are typically processed within 1-2 business days after payment confirmation, excluding Sundays and public holidays.
  • Custom-made or personalized items (e.g., tailored sherwanis, bandhgalas, or embroidered mojaris) may require additional processing time, which will be communicated at the time of order placement.
  • You will receive an order confirmation email with details, followed by a shipping confirmation email with tracking information once your order is dispatched.

1.3 Shipping Destinations

  • Domestic Shipping: We ship to all serviceable addresses within India.
  • International Shipping: We offer shipping to select international destinations, subject to availability and additional charges. International shipping details will be provided at checkout.

2. Shipping Costs

  • Domestic Shipping: Shipping charges are calculated based on your location, order weight, and dimensions, and will be displayed at checkout. We may offer free shipping for orders above a certain value, as indicated on our website.
  • International Shipping: Charges vary by country and are calculated at checkout. Additional customs duties, taxes, or fees imposed by the destination country are the responsibility of the customer.
  • Cash on Delivery (COD): If available, COD may incur an additional fee, as specified at checkout.

3. Delivery Timelines

  • Domestic Delivery:
    • Metro Cities: 3-5 business days from dispatch.
    • Other Locations: 5-7 business days from dispatch.
    • Remote or non-serviceable areas may take longer, up to 10 business days.
  • International Delivery: 7-15 business days, depending on the destination and customs clearance processes.
  • Custom Orders: Additional time may be required for crafting, typically 5-10 business days, which will be added to the standard delivery timeline.
  • Delivery timelines are estimates and may vary due to factors such as holidays, weather conditions, or courier delays. You can track your order using the tracking link provided in the shipping confirmation email.

4. Shipping and Delivery Process

  • Dispatch: Once your order is processed and handed over to DTDC or Shiprocket, you will receive a tracking ID via email or SMS to monitor your shipment.
  • Delivery Attempts: Our shipping partners will attempt delivery multiple times (typically 2-3 attempts). If you are unavailable, they may leave a note or contact you to reschedule. Undelivered packages may be returned to us, and additional shipping charges may apply for re-delivery.
  • Proof of Delivery: Deliveries may require a signature or OTP verification. Ensure someone is available at the delivery address to receive the package.

5. Customer Responsibilities

  • Accurate Shipping Information: You must provide a complete and accurate delivery address, including pin code, contact number, and any relevant landmarks. Incorrect or incomplete details may result in delays or failed deliveries, for which we are not liable.
  • Customs and Duties (International Orders): You are responsible for paying any customs duties, taxes, or fees levied by the destination country. We are not responsible for delays due to customs clearance.
  • Order Inspection: Upon receipt, inspect your package for damage before accepting it. If the package appears damaged, report it immediately to the delivery personnel and contact us within 7 days (see Section 7).

6. Delays and Exceptions

  • We strive to meet estimated delivery timelines but are not liable for delays caused by:
    • Force majeure events (e.g., natural disasters, strikes, or government restrictions).
    • Incorrect or incomplete address details provided by you.
    • Delays by DTDC, Shiprocket, or customs authorities (for international orders).
  • In case of delays, we will keep you informed and work with our shipping partners to resolve issues promptly.

7. Damaged, Defective, or Incorrect Deliveries

  • As per our Cancellation and Return Policy, we accept returns only for damaged or defective products received.
  • If you receive a damaged, defective, or incorrect item, notify us within 7 days of delivery by emailing info@vishalrathore.com or calling +919828883688, providing:
    • Order number
    • Description of the issue
    • Photos or videos showing the damage or discrepancy
  • We will arrange a return pickup via DTDC or Shiprocket and provide a replacement (subject to availability) or a full refund within 7-10 business days after verification.
  • Please refer to our Cancellation and Return Policy for detailed procedures.

8. Lost or Undelivered Packages

  • If your order is not delivered within the estimated timeline, contact us within 15 days of dispatch. We will investigate with DTDC or Shiprocket and provide a resolution, which may include a replacement or refund, subject to verification.
  • We are not liable for packages marked as delivered by our shipping partners based on their tracking records.

9. Contact Us

For questions, support, or issues related to shipping and delivery, please reach out to:

Paridhan Vishal Rathore Designs
Email: info@vishalrathore.com
Phone: +919828883688
Address: Swarndeep Apartment, 1-A, High Court Colony Road, Panchwati Colony, Ratanada, Jodhpur, Rajasthan – 342001, India
Website: https://vishalrathore.com

Our customer support team is available Monday to Saturday, 10:00 AM to 6:00 PM IST.

10. Grievance Redressal

If you have concerns about our shipping or delivery process, please contact our Grievance Officer:

Grievance Officer
Email: grievances@vishalrathore.com
Phone: +919828883688
Address: Swarndeep Apartment, 1-A, High Court Colony Road, Panchwati Colony, Ratanada, Jodhpur, Rajasthan – 342001, India

We will respond within 30 days, as required by the Consumer Protection Act, 2019. If unresolved, you may approach the Consumer Disputes Redressal Commission.

11. Changes to This Policy

We may update this Shipping and Delivery Policy to reflect changes in our processes, partnerships, or legal requirements. Updates will be posted on our website with a revised Effective Date. We encourage you to review this policy periodically.

Thank you for choosing Paridhan Vishal Rathore Designs. We are committed to delivering our heritage-inspired products with care, celebrating the craftsmanship of Rajasthan.