Effective Date: June 12, 2025

At Paridhan Vishal Rathore Designs (“we,” “us,” or “our”), accessible at https://vishalrathore.com, we are committed to delivering high-quality Rajasthani heritage clothing and accessories. This Cancellation and Return Policy outlines the conditions under which you may cancel an order or return a product purchased from our website. We aim to ensure a fair and transparent process in compliance with the Consumer Protection Act, 2019 of India.

1. Cancellation Policy

1.1 Order Cancellation Before Shipment

  • You may cancel your order before it has been dispatched from our warehouse.
  • To cancel, contact us within 24 hours of placing your order via email at info@vishalrathore.com or by phone at +919828883688.
  • If the order has not been dispatched, we will process a full refund to your original payment method within 7-10 business days.
  • Once an order is dispatched, cancellation is no longer possible, but you may be eligible for a return under the conditions outlined in Section 2.

1.2 Non-Cancellable Orders

  • Custom-made or personalized items (e.g., tailored sherwanis, bandhgalas, or embroidered mojaris) are non-cancellable once production begins, as these are crafted specifically for you.
  • Orders already dispatched from our warehouse cannot be cancelled.

2. Return Policy

We accept returns only in the case of damaged or defective products received. Our commitment to quality ensures that every item is carefully inspected before dispatch, but we understand issues may occasionally arise.

2.1 Conditions for Returns

  • Eligible Returns: Returns are accepted only if the product is received in a damaged or defective condition (e.g., torn fabric, faulty stitching, or incorrect embellishments).
  • Ineligible Returns: We do not accept returns for reasons such as change of mind, incorrect size selection, or dissatisfaction with design/color, as our products are crafted to reflect authentic Rajasthani heritage.
  • Custom Orders: Personalized or custom-made items are non-returnable unless they arrive damaged or defective.

2.2 Return Process

  1. Notify Us: Contact our customer support team within 7 days of receiving your order to report the issue. Email us at info@vishalrathore.com or call +919828883688, providing:
    • Order number
    • Description of the damage/defect
    • Photos or videos clearly showing the issue
  2. Verification: Our team will review your request within 2-3 business days to confirm eligibility.
  3. Return Shipping: If approved, we will provide a return shipping label or arrange a pickup through our logistics partner (e.g., India Post, Blue Dart). You must return the item in its original packaging, including all tags, accessories, and documentation.
  4. Inspection: Upon receiving the returned item, we will inspect it to confirm the reported damage or defect.
  5. Resolution: If the return is validated, you may choose:
    • A replacement of the same or a similar product (subject to availability).
    • A full refund to your original payment method, processed within 7-10 business days.

2.3 Non-Returnable Items

  • Products that are not damaged or defective.
  • Items that have been used, altered, washed, or damaged after delivery.
  • Custom-made or personalized items, unless defective.
  • Accessories (e.g., jeweled buttons, mojaris) unless received in a damaged condition.

3. Refund Process

  • Refunds for approved cancellations or returns will be processed to your original payment method (e.g., credit/debit card, UPI, or bank transfer).
  • Refunds typically take 7-10 business days to reflect in your account, depending on your bank or payment provider.
  • Shipping charges, if applicable, are non-refundable unless the return is due to our error (e.g., wrong item shipped).

4. Damaged or Incorrect Deliveries

  • If you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery.
  • For incorrect items (e.g., wrong design or size shipped), we will arrange a replacement at no additional cost, subject to availability, or provide a full refund.

5. Contact Us

For assistance with cancellations, returns, or refunds, please reach out to:

Paridhan Vishal Rathore Designs
Email: info@vishalrathore.com
Phone: +919828883688
Address: Swarndeep Apartment, 1-A, High Court Colony Road, Panchwati Colony, Ratanada, Jodhpur, Rajasthan – 342001, India
Website: https://vishalrathore.com

Our customer support team is available Monday to Saturday, 10:00 AM to 6:00 PM IST.

6. Grievance Redressal

If you have concerns about our cancellation or return process, please contact our Grievance Officer:

Grievance Officer
Email: grievances@vishalrathore.com
Phone: +919828883688
Address: Swarndeep Apartment, 1-A, High Court Colony Road, Panchwati Colony, Ratanada, Jodhpur, Rajasthan – 342001, India

We will respond to your query within 30 days, as required by the Consumer Protection Act, 2019. If unresolved, you may approach the Consumer Disputes Redressal Commission.

7. Changes to This Policy

We may update this Cancellation and Return Policy to reflect changes in our processes or legal requirements. Updates will be posted on our website with a revised Effective Date. We encourage you to review this policy periodically.

Thank you for choosing Paridhan Vishal Rathore Designs. We are dedicated to delivering exceptional craftsmanship and ensuring your satisfaction with our heritage-inspired products.