Privacy Policy for Vishal Rathore Designs

Effective Date: June 12, 2025

Paridhan Vishal Rathore Designs (“we,” “us,” or “our”), accessible at https://vishalrathore.com, is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, purchase products, or engage with our services. By using our website, you consent to the practices described in this policy, in compliance with applicable laws, including the Digital Personal Data Protection Act, 2023 (DPDPA) of India.

1. Scope and Applicability

This Privacy Policy applies to all users of https://vishalrathore.com, including customers, visitors, and individuals who interact with our services online or offline (e.g., through our physical stores in Jodhpur, Pushkar, Udaipur, or Jaipur). It covers personal information collected via our website, email, phone, or other communication channels.

2. Information We Collect

We collect the following types of information to provide and improve our services:

  • Personal Information:
    • Name, email address, phone number, billing and shipping addresses, and payment details (e.g., credit/debit card information or UPI IDs) when you place an order or create an account.
    • Details provided during customer support interactions or newsletter subscriptions.
  • Automatically Collected Information:
    • IP address, browser type, device information (e.g., model, operating system), and browsing behavior (e.g., pages visited, time spent) via cookies, web beacons, or similar technologies.
  • Transaction Information:
    • Order history, product preferences, and payment confirmations.
  • Communication Information:
    • Feedback, inquiries, or complaints submitted via contact forms, emails, or phone calls.
  • Optional Information:
    • Preferences or survey responses you voluntarily provide to personalize your shopping experience.

We collect only the information necessary for the purposes outlined below and ensure compliance with DPDPA principles of data minimization.

3. How We Use Your Information

We use your information for the following purposes:

  • Order Fulfillment: Process and deliver your purchases, manage payments, and provide order updates.
  • Customer Support: Respond to inquiries, resolve issues, and process returns or refunds.
  • Marketing and Personalization:
    • Send promotional emails, newsletters, or SMS about new collections, offers, or events (only with your consent).
    • Tailor product recommendations based on your browsing or purchase history.
  • Website Improvement: Analyze user behavior to enhance website functionality, design, and performance.
  • Fraud Prevention: Detect and prevent fraudulent transactions or unauthorized access.
  • Legal Compliance: Fulfill obligations under Indian laws, such as tax reporting or consumer protection regulations.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience:

  • Essential Cookies: Enable core functions like navigation, cart management, and secure checkout.
  • Performance Cookies: Collect analytics data (e.g., via Google Analytics) to understand website usage.
  • Marketing Cookies: Support targeted advertising and measure campaign effectiveness.

You can control cookies through our website’s cookie consent banner or your browser settings. Disabling non-essential cookies may limit certain features, such as personalized recommendations.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share it with:

  • Service Providers:
    • Payment gateways (e.g., Razorpay, Paytm) for transaction processing.
    • Logistics partners (e.g., India Post, Blue Dart) for order delivery.
    • IT service providers for website hosting, analytics, or email marketing (e.g., AWS, Mailchimp).
  • Legal Authorities: When required by law, such as in response to a court order, or to comply with tax or consumer protection obligations.
  • Business Transfers: In case of a merger, acquisition, or asset sale, your data may be transferred to the new entity, subject to this Privacy Policy.
  • With Consent: For any other purpose, only with your explicit permission.

All third parties are contractually obligated to protect your data and comply with applicable laws.

6. Data Security

We employ robust security measures to protect your information:

  • Encryption: Sensitive data (e.g., payment details) is encrypted using Secure Sockets Layer (SSL) technology.
  • Access Controls: Only authorized personnel can access your data, under strict confidentiality agreements.
  • Regular Audits: We conduct periodic security assessments to identify and mitigate risks.

Despite our efforts, no online transmission is entirely secure. We cannot guarantee absolute protection but strive to maintain industry-standard safeguards.

7. Your Rights Under DPDPA

As per the Digital Personal Data Protection Act, 2023, you have the following rights:

  • Right to Access: Obtain details of your personal data we process.
  • Right to Correction: Update inaccurate or incomplete information.
  • Right to Erasure: Request deletion of your data, unless we are required to retain it for legal or operational purposes.
  • Right to Withdraw Consent: Opt out of marketing communications or data processing where consent is the basis.
  • Right to Data Portability: Request your data in a structured, machine-readable format (where applicable).
  • Right to Grievance Redressal: Raise concerns about data handling with our Data Protection Officer.

To exercise these rights, contact us at the details provided in Section 12.

8. International Data Transfers

Our operations are primarily based in India, and your data is stored on servers located within the country. If we transfer data to service providers outside India (e.g., for analytics or cloud storage), we ensure:

  • Compliance with DPDPA and other applicable laws.
  • Adequate safeguards, such as Standard Contractual Clauses or binding corporate rules.
  • Data is processed only for the purposes specified in this policy.

9. Data Retention

We retain your personal information only as long as necessary:

  • Order Data: Retained for 7 years to comply with tax and accounting laws.
  • Account Data: Kept until you request deletion or deactivate your account.
  • Marketing Data: Stored until you unsubscribe from communications.
  • Analytics Data: Anonymized or deleted after 26 months (per Google Analytics default settings).

Once retention periods expire, we securely delete or anonymize your data.

10. Third-Party Links

Our website may include links to external sites (e.g., social media platforms like Instagram or payment gateways). We are not responsible for their privacy practices. Please review their policies before sharing information.

11. Children’s Privacy

Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children. If we discover such data, we will promptly delete it. Parents or guardians may contact us if they believe their child’s data has been collected.

12. Grievance Redressal

If you have concerns about your data or our practices, please contact our Data Protection Officer:

Data Protection Officer
Email: privacy@vishalrathore.com
Phone: +919828883688
Address: Paridhan Vishal Rathore Designs, 123 Heritage Street, Jodhpur, Rajasthan 342001, India

We will respond within 30 days, as required by DPDPA. If unresolved, you may approach the Data Protection Board of India.

13. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices, technology, or legal requirements. Significant updates will be communicated via our website or email (for subscribed users). The updated policy will take effect from the revised Effective Date posted above. We encourage periodic review of this policy.

14. Contact Us

For questions, requests, or feedback about this Privacy Policy or your personal information, please reach out to:

Paridhan Vishal Rathore Designs
Email: support@vishalrathore.com
Phone: +919828883688
Address: 123 Heritage Street, Jodhpur, Rajasthan 342001, India
Website: https://vishalrathore.com

Thank you for choosing Paridhan Vishal Rathore Designs. We value your trust and are dedicated to protecting your privacy while celebrating Rajasthan’s rich heritage through our craftsmanship.